What does this Privacy Statement apply to?

This Privacy Statement applies to FlyHouse’s charter booking and bidding tools and platform, including the associated FlyHouse mobile and desktop applications (the “Apps”), goflyhouse.com and other FlyHouse websites (the “Sites”) and other online tools or interactions (collectively, along with the Apps and Sites, the “Services”) you may have with FlyHouse, including the processing of any messages, files, video or audio recordings, prompts, payments or other information submitted through our Services.

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The individual or entity (“User”) that entered into the Terms of Use, and any service-specific terms, such as the Charter Terms and Conditions (together, the “User Agreement”) controls its instance of the Services and any associated User information.

What data do we collect?

FlyHouse collects the following information:

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• Identifiers or Identity Data such as a full name, alias, postal address, unique personal identifier (e.g. cookies), date of birth, online identifier Internet Protocol address, passport / ID data (number, expiry, country of issuance, nationality) or other similar identifiers.
• Contact Data including billing address, delivery address, email address and telephone numbers.
• Commercial Information, including requested price quotes, services purchased or other purchasing or consuming histories or tendencies, as well as Financial Data (bank account and payment card details) and Transaction Data (details about payments to and from you and other details of services you have purchased from us).
• Network Activity Information, including, but not limited to Technical Data (your login data, browser type and version, browsing history, search history, time zone setting and location, browser plug-in types and versions, operating system and Platform, and other technology on the devices you use to access our Platforms), and information regarding your interaction with our Apps (Usage Data).
• Geolocation data (country, state or city).
• Audio (e.g. call records) and Electronic (e.g. email threads) information.
• Inferences (conclusions) drawn from any of the personal information collected by us, including, but not limited to Profile Data (your preferences, characteristics, psychological trends, behavior, attitudes, intelligence, feedback and survey responses) and Marketing Data (your preferences in receiving marketing from us and our partners and your communication preferences).

Note that we may also collect, utilize, and share Aggregated Data, such as statistical or demographic insights, for any purpose. Aggregated Data is derived from your personal information but does not directly or indirectly identify you and therefore is not considered personal information under applicable laws. For example, we might aggregate your network activity information to evaluate overall client engagement with specific features of our platform. If at any point we combine Aggregated Data with your personal information in a manner that allows for your direct or indirect identification, the combined information will be treated as personal information and processed in accordance with this.

How do we collect your data?

You directly provide FlyHouse with most of the data we collect. For example, we receive personal information from you when you:

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• Register for an account;
• Request a charter flight;
• Submit passenger details for a charter flight;
• Enter a sweepstakes or contest sponsored by us or one of our partners;
• Sign up for special offers from selected third parties;
• Participate in a survey;
• Send us an email message; and/or
• Submit your credit card or other payment information when ordering and purchasing Services.

We also receive data through automated means such as cookies and other tracking technologies. For example, FlyHouse employs cookies, web beacons, and other automated technologies to collect and utilize information for purposes such as personalizing your experience on our websites and efficiently managing our business operations. This collected information is instrumental in diagnosing technical or service-related issues, effectively managing our websites, recognizing our website visitors, and acquiring insights into our clientele. We do so to continuously refine and enhance our services and platform to better align with our clients' exclusive preferences and expectations.

Do we share your data with or sell your data to third parties?

FlyHouse does not sell your personal information in exchange for money. With your explicit consent, FlyHouse shares various Identifiers and Network Activity Information with third-party analytics providers—such as Google and Meta—to help us better understand how users engage with our Services. These providers may then use this data for cross-context behavioral advertising. If you change your mind, you can withdraw your consent at any time.

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Outside of these limited circumstances, FlyHouse only shares your personal information with third-party service providers for the specific business purposes outlined in this Privacy Statement. These service providers include:

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• Cloud hosting and data storage providers
• Payment processing vendors
• Marketing and customer engagement platforms

These service providers are contractually prohibited from using your information for any purpose other than to perform the services we have engaged them to provide.

Additionally, in order to facilitate your flights and comply with federal aviation regulations, certain booking information must be shared with the charter operators responsible for conducting your flights. While FlyHouse takes reasonable steps to safeguard your information, we are not responsible for how charter operators handle the data after it leaves our possession as they are not processing it on our behalf.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

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For further information, visit allaboutcookies.org.

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How do we use cookies?

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FlyHouse uses cookies in a range of ways to improve your experience on our website, including to:

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• Help us improve your experience when using our Services
• Fulfill transactions and ensure our Apps perform as intended
• Remember your preferences, such as language, region, or currency
• Provide you with relevant advertising and analyze performance of the ads
• Enable you to return to previous travel searches
• Identify errors on our Apps
• Help with data protection and potentially detect and investigate malicious of fraudulent activity
• Help us understand traffic to our Sites, including time and date of the visit, time and date of the last visit, and other information
• Analyze how well our sites are performing

What types of cookies do we use?

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There are a number of different types of cookies, however, our website uses:

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• Strictly Necessary Cookies. Certain cookies are required and must be enabled for our website and platforms to function. Examples of this functionality include allowing you to navigate our sites and allowing us to recognize returning users so that actions such as logging in and managing your bookings are secure. You are not able to opt out of essential cookies.
• Functional Cookies. We use these so that we recognize you on our Apps and remember your previously selected preferences to enhance your browsing experience. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising. We use advertising cookies to collect information about your visit to our Sites, the content you viewed, the links you followed and information about your browser, device, and your IP address. As described in this Privacy Statement, FlyHouse sometimes shares some limited aspects of this data with third parties for advertising purposes with your consent. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our Sites.

How can you manage cookies?

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You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our App features may not function as a result.

How do we keep your data secure?

We are committed to providing you with confidence and peace of mind when using our Services. We implement technical, administrative, and physical measures to secure the personal information we collect. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. For example, we cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you use to send e-mails and submit personal information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you utilize will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of your personal information before we receive it.

In the event of a data security incident that may affect your rights or interests, we will promptly notify you in accordance with applicable laws and regulations, and where required, report such incidents to appropriate regulatory authorities.

What are your data protection rights?

If you are located in the European Economic Area (“EEA”) and the United Kingdom (“UK”), you have the following rights:

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• The right to access – You have the right to request FlyHouse for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that FlyHouse correct any information you believe is inaccurate. You also have the right to request FlyHouse to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that FlyHouse erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that FlyHouse restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to FlyHouse’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that FlyHouse transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Other countries and regions may provide variations of some or all of these rights. For example:

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• For Canadian residents, you may have various rights under the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”), the Personal Information Protection Act, SBC 2003 c 63, in British Columbia, the Personal Information Protection Act, SA 2003 c P-6.5, in Alberta, and the Act Respecting the Protection of Personal Information in the Private Sector, CQLR c P-39-1 (“Quebec Private Sector Act”), in Quebec. For more information, please see Summary of Privacy Laws in Canada.
• For Mexican residents, you may have certain rights under Federal Law for the Protection of Personal Data Held by Private Parties (“LFPDPPP”). For more information, please visit Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales.

If you make a request, we will get back to you within one month. To exercise your data protection rights related to your personal information, please visit our Privacy Center or contact us as outlined below.

International data transfers

As a global business, it's sometimes necessary for us to transfer your personal information to countries other than your own. For example, our servers are located in the United States.

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The countries where your data is transferred to might have data protection regulations that are different from those in your country. When transferring data across borders, we take measures to comply with applicable data protection laws related to such transfer. For example, most of our service providers are compliant with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and/or the Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce. For more information on what this means, visit dataprivacyframework.gov. We may also implement other lawful methods for safeguarding your data, such as utilizing EU Standard Contractual Clauses approved by the European Commission, and conducting transfer impact assessments.

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In certain situations, we may be required to disclose personal information in response to lawful requests from officials, such as law enforcement or security authorities. Under these circumstances, we similarly take steps to ensure we are complying with applicable law, and will notify you if permitted.

Privacy policies of other websites

The FlyHouse website contains links to other websites. Our Privacy Statement applies only to our Sites, so if you click on a link to another website, you should read the privacy policy associated with that website.

Changes to our Privacy Statement

FlyHouse keeps its Privacy Statement under regular review and places any updates on this web page. This privacy policy was last updated on April 23, 2025.

How to contact us

If you have any questions about this Privacy Statement, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Mail:
FlyHouse
7415 Hayvenhurst Place
Van Nuys, California 91406
Email Address: support@flyhouse.us
Telephone number: 888-FLY-2555